- Fixed pricing on recovery (You know what you are paying - no nasty surprises).
- Quick recovery turnaround at no extra cost. (Our average recovery time is 2 days).
- Memory card chip reading services (1st in the UK to offer this service).
- Raid recoding service (Specialist service for our business customers who have suffered a failed server rebuild).
- Our offices are 100% UK based and we never outsource any recovery work.
- Strict Non-disclosure privacy and security is 100% guaranteed.
Data Recovery Process
Expert Friendly Advice
Our clients love it when we demonstrate our expert knowledge. No more so than when they contact us with a Data Recovery request. Contacting us by email or telephone you will speak to one of our friendly and experienced engineers who will be happy to diagnose the problem for you and offer you a no obligation quotation for any recovery work we can carry out. If you want us to recover your data send us the device in question (making sure it has been safely packaged up to avoid too much movement in transit) and along with the shipping form you can download from our Contact Us page, send it via Royal Mail special or registered delivery or by courier. If you are local you can deliver the HDD or storage device yourself and we will be happy to speak to you in person.
A No Obligation Quote Along With A Diagnosis
When your drive arrives with us we will diagnose the fault again to make 100% sure of its origin. We will contact you by telephone and confirm everything with you and discuss the quotation we gave you. You don’t have to continue with the process if you don’t want to; this is why we say it is a no obligation quote; we don’t hassle or cajole you. If you do want us to continue however we will take your instruction and enter the device into our system and it will be passed through to our recovery department.
We Explain How Your Data Will Be Recovered
Using specialised recovery methods and a wealth of experience at our fingertips we will recover your data to our secure servers. At this point the engineer will contact you by telephone whilst sending you an email of the directory listings as well as screenshots of the data recovered from the device. This is our way of showing you we have done exactly what was asked of us. If you are happy with this and wish to continue all that needs to be done is to have the recovery verified and paid for and we can have it on its way back to you.
Once Recovered Your Data Is Returned To You
Having verified the recovered data all we need now is full payment. This can be made using credit and debit cards (there are no charges incurred), cheque or bank transfer. When we have received payment we will then physically make a backup of your data onto a predetermined format and arrange for it to be returned to you by next day courier. Again we must emphasise that there are no additional charges to be met; everything was included in the original fixed price we gave you.