The moment a server, RAID array or NAS goes down, the clock is ticking. Business-critical recovery is handled in-house here — SAN, RAID, physical and virtual servers, databases and VMs — with one named contact, invoicing and NDAs as standard, and your data staying inside the UK. If a restore has already failed, see backup and disaster recovery.
SAN, servers, RAID, databases, VMs and NAS — all recovered by our own engineers. Business-critical jobs move up the queue, one person stays with you throughout, and NDAs and invoicing are standard.
A failed restore that writes back onto the source destroys exactly what a recovery would have retrieved. If the backup is uncertain, image the array first — you can always restore afterwards, but a failed attempt cannot be undone.
Almost always storage rather than the machine around it, and almost always more than one member of it.
The practical arrangements that matter when the person authorising the work is not the person who lost the data.
The same person from diagnostic to delivery, so you are not re-explaining the situation to whoever answers.
Signed as a matter of course rather than on request, and data remains in the UK throughout.
For established businesses, with purchase-order references carried through where your finance process needs them.
One figure, agreed in advance. If something unexpected emerges we come back to you rather than proceeding and billing.
A plain written account of what failed and what was recovered — frequently needed for insurers, auditors or a board.
Published rates, so a quote can be checked rather than taken on trust.
Server, RAID, NAS and database recovery starts from £500 +VAT; virtual machines and forensic work from £800 +VAT; enterprise SAN from £1,250 +VAT; and a single workstation or laptop drive from £300 +VAT. Every job opens with a free 48-hour diagnostic and a fixed written quote.
Most work is no fix, no fee. Where physical drive-level work is required we take a 50% deposit covering parts and bench time, with the balance payable only on success. Forensic investigation and CCTV work sit outside no-fix-no-fee, and we say so before you commit rather than in small print.
Send your device in for a free diagnostic and tell us a bit about what happened — an engineer reviews it and confirms your exact quote in writing before any work begins.
Recovering your data starts with getting the device to us. Pack it securely, slip your contact details inside, and send it in — once the free diagnostic is done, we confirm your exact price in writing before any work starts.
Sending it by post? We'd suggest a tracked, insured service. Prefer to drop it in? You're welcome Monday to Friday, 9am to 5:30pm — just pack the device as above first.
After a little more detail first? Complete the form with more about your issue and an engineer will review it and send a custom quote.
We'll reply shortly. Anything urgent, call 01865 593000.
Quick answers to what we're asked most.
Power it down and keep the disks in bay order. Don’t let a rebuild run, don’t re-create the array, and don’t restore a backup over the original volume until the data is secured elsewhere. Almost every unrecoverable array we see was recoverable at the moment it failed.
Both, as standard. NDAs are signed as a matter of course, work runs through a single named contact, data remains in the UK, and established businesses are invoiced rather than paying up front, with PO references carried through.
Yes — that is the distinction that matters. A byte-perfect file can still refuse to attach if captured mid-transaction or holding damaged pages, so databases are checked for structural consistency and affected objects reported rather than handed back to fail on attach.
The diagnostic is free and normally back within 48 hours. Straightforward array work typically completes in a few working days from approval; where donor parts or extensive imaging are needed it takes longer, and we say so at the quote.
Yes. A written account of what failed, what was recovered and what was not — written to be read by non-technical people, which is generally what insurers and boards actually need.
From £500 plus VAT for servers, RAID, NAS and databases, from £800 for virtual machines and forensics, from £1,250 for enterprise SAN, and from £300 for a single workstation drive. Free 48-hour diagnostic and a fixed written quote before any work, with most jobs handled no fix, no fee.
Get in touch for a free diagnostic and a written quote. Your data stays confidential, in-house and in the UK — with business-critical jobs given priority.