A transparent path, free of nasty surprises, running from that first quote all the way to your data back in hand — a fixed written price settled before any work, and no fix, no fee on most jobs. Every stage is laid out below, beginning to end.
The price is known before anything starts, and for most jobs payment only follows once your data is back.
The same order whatever the device, and nothing chargeable until you have agreed a figure.
Insured post, or in person at John Eccles House on the Oxford Science Park. Send the bare drive where you can; external units complete with their enclosure. Include a note saying what happened and what has already been tried.
The fault is classified — mechanical, electronic, firmware or logical — because that decides the route, the price and the realistic odds. No charge and no obligation.
One figure, agreed before anything is touched. It does not move afterwards. If the job would be better done with software, or cannot be done at all, we say so here.
Donor heads, board repair with ROM migration, service-area work — enough to make the device readable, not to make it usable again. It is not expected to work afterwards.
The device is cloned and everything else happens against the copy. File systems rebuilt, arrays reassembled, files carved where structure is gone.
Whatever the device and whatever the fault.
Honest ranges rather than a promise nobody can keep.
The diagnostic is normally back within 48 hours. From approval, a single drive typically completes in three to four working days; arrays, donor-part sourcing and extensive imaging take longer, and we give you a timescale with the quote rather than afterwards. Priority handling is available and quoted alongside — it removes the queue, though it cannot make a failing drive read faster.
Prices start at £250 +VAT for cards and USB sticks and £300 +VAT for a single drive, with RAID, NAS and servers from £500 +VAT. Most work is no fix, no fee; where physical drive-level work is needed there is a 50% deposit with the balance due only on success. Recovered data comes back on fresh media with free return shipping.
Grab an instant estimate online, or ring us to talk it over first. Either way, you'll have a clear price before a thing happens.