If your storage device has failed in Thame, you do not have to send your device to London or hand it over to an impersonal large national company. With Oxford Data Recovery located only 17 miles from Thame up the A418 and performing data recovery from servers, NAS boxes, camera memory cards, solid state disks (SSDs) and hard disk drives in our own laboratory in the UK since 2002, you may simply drop by or post the device and receive a free diagnostic; in addition, in most cases you only pay if we recover your data.
Thame is about 30 minutes (and 17 miles) away from our bench: you can drop it in yourself or post it to us.
Thame is a small east Oxfordshire market town with approximately 13,000 residents, which has a central business area; a solid number of independent shops/traders; and a good amount of remote/home office workers extending toward the Buckinghamshire boundary. Collectively this generates massive amounts of digital data that would be heartbreaking to lose. Years of record keeping, accounting, photo taking and work history are all at risk.
When a hard drive fails it does not necessarily mean that any of your information was lost. The problem with a failing hard drive is typically with the heads, controller board or file system, which means the actual data stored on the drive usually remains intact. All we have to do is carefully copy the data off the drive, which is what we do day in, day out. Oxford Science Park is about 17 miles away from Thame, so calling in is straightforward; however, the post works just as well, and we cover the cost of returning your drive.
Data recovery service since 2002. We will provide a complimentary (no-charge) written diagnostic prior to commencing work. We agree upon an upfront fixed cost with you before starting. In most cases you only pay if we recover your data.
Probably not. Most drives labelled as “dead” have intact data. What typically occurs are failures either on the heads, circuit board, or file system. Once a qualified person reads this data cleanly from the device (first attempt), it can be recovered.
We’re in Oxford, about 17 miles from you, and we have been doing this for our customers in Thame since 2002. Being local means there is an option to either stop off at the Oxford unit on your way and drop it off (if it fits into your journey) or send it to us via post, fully insured. Each job starts with a free diagnostic and a fixed price, and in most cases you only pay if we recover your data.
The postcodes we see most often from here, along with all the surrounding villages and estates, which we cover just the same.
Along with Thame (OX9) there are drives that reach us throughout the wider region of which Thame is part: Haddenham, Chinnor, Long Crendon, Towersey, Tetsworth and Great Milton. It doesn’t matter whether you live in Thame or in one of the villages around it. Either way, it can be driven to our Oxford unit or sent by tracked post. The terms and conditions and the free diagnostic are the same whether the drive is brought to us or sent via tracked post: in most cases you only pay if we recover your data.
Like all towns and cities, it’s possible to lose your files in Thame, a historic market town by the Buckinghamshire border.
Thame (OX9) is a busy and very tight-knit community with many independent retailers on the broad High Street; and many local businesses (small business and professionals) as well as lots of residents who work at home. Equipment that moves back and forth from home to office can have a pretty rough time: external drives and laptops are often jostled about, dropped, and poorly packaged. One of the most common jobs we receive from this area is a dropped drive. In addition to those, we also see a lot of day-to-day failures, such as a laptop that will not start up, or a smartphone or camera card full of family pictures that no longer works.
We provide the exact same level of service for every location: about 17 miles via the A418, drop-off or tracked post, a free diagnostic usually within 48 hours, and in most cases you only pay if we recover your data. Whatever component(s) have failed, and regardless of what information/data is on the device, the very first step with everything is that we give you a straight answer regarding what may be recovered and how much it will cost you prior to any work or charge of any type.
Thame is close enough that many people just carry the drive in, but if the journey doesn’t suit, then it’s just as easy to post it.
You can ring or text us about your problem with the device and we will provide an approximate cost right then and there, before you drop off or post anything.
Then you can choose to come by our Oxford unit during business hours (Monday to Friday, 9am to 5:30pm) and bring us the device (for laptops, NAS and servers, just the drive), or you can post it to us, insured.
We will inspect the damaged hard drive (usually within 48 hours), and send you a fixed written quote of what it would cost to recover your files prior to doing anything.
We will then perform the data recovery, compare the recovered files to a list of your files, and allow you to retrieve them from us directly or have us return them on fresh media.
You can bring it straight to us if you want to avoid using the postal service, and urgent cases can usually go direct to the front of the queue. If your case is urgent, tell us that when you call.
A quick look at what we take on for Thame: follow any one through for the detail.
We will perform a free diagnosis of your device upon receipt, and ask some questions as to what may have occurred, after which one of our engineers will then provide you with an exact written quotation prior to performing any work.
Before dropping off or posting your device please request a quotation either by telephone or using our quotation form. The first step to recover your data is to get the device to us. Please ensure that you pack the device securely, include your contact information and then forward it to us. Once we have completed the free diagnostic of your device we will provide you with your exact price in writing prior to commencing any further work.
Posting it? We would suggest using a tracked and insured delivery method. Want to drop it off? That’s okay too. Monday to Friday, from 9am to 5:30pm is good; no appointment necessary: simply prepare the item as described above.
If you want a few more details first, fill out this form and let an engineer go through it and send you back a custom quote.
We’ll be in touch shortly. For anything urgent, call 01865 593000.
Based in Oxford (about 17 miles and approximately 30 minutes away by car using the A418), we have been serving customers based in Thame from this location since 2002. Please call in during working hours (Monday to Friday, 9am to 5:30pm) or you can send your device to us insured and traceable.
Either way suits. Due to its proximity to Thame, many of our customers drop off their devices at our premises as they pass through Oxford; for laptops, NAS and servers, bring the drive alone, labelled. If you prefer not to travel please feel free to send your device to us fully insured and trackable. In either case, the process begins with a free diagnostic and a fixed quote.
Any storage device (whether that’s your laptop, server, NAS unit, database, RAID array, or anything in-between), including: formatted SD cards/USB sticks; drives that have been dropped; failing RAID arrays; data encrypted by ransomware… All of these are worth a free look.
The whole of Thame, including everything nearby (Haddenham, Chinnor, Long Crendon, Towersey, Tetsworth and Great Milton), will have the same price for the service regardless of where you live.
Most recoveries are completed inside three to four working days. The free diagnostic will be conducted on most occasions within 48 hours. As an estimate, a memory card or USB stick would start at £250 + VAT. Any single hard drive or SSD can be recovered starting at £300 + VAT. A RAID, NAS or server recovery can start at £500 + VAT; all prices are provided in writing first. In most cases you only pay if we recover your data.
We can give you a full written diagnostic free of charge with no obligation to proceed, over two decades of experience just 17 miles up the road, and in most cases you only pay if we recover your data. We are located in Oxford, so call in, or send your item in fully insured.