Little data is more sensitive than patient records, and being locked out of them can halt a practice entirely. Working from Oxford, our healthcare data recovery covers practices, clinics and care providers throughout Oxfordshire and the wider UK — handled on our own bench by our in-house team, with the confidentiality and UK data residency health records call for. Your patients' records stay within Britain.
Clinical databases, storage and practice servers — all recovered by our own engineers, kept confidential, GDPR-compliant and never sent outside the UK.
If personal data may have been affected, UK GDPR obliges you to assess and potentially notify the ICO within 72 hours. Establishing what happened depends on artefacts that a rebuild or restore destroys — so image the system before restoring it.
Practice management, imaging and the storage beneath both.
The arrangements are not optional here, and we do not treat them as such.
NDAs and data processing agreements are signed as standard. Work runs through one named contact, all data remains in the UK, and recovered material is returned on fresh media with working copies securely destroyed after an agreed retention period. Nothing is retained beyond that.
Where a failure may constitute a personal data breach, the read-only image taken at the start preserves the state of the system as it was — which is what allows a considered assessment of whether data was accessed or exfiltrated, rather than a guess made after the evidence has been overwritten by a restore.
Where downtime has patient consequences rather than only commercial ones.
A practice that cannot access records is a practice that cannot safely see patients. Priority handling moves the job to the front and lets us image the specific systems you need first — a patient records database can be delivered while imaging of the wider array continues.
We will also say clearly when speed will not change the outcome. Sourcing a donor head-stack takes as long as it takes, and pushing a failing drive to read faster is how data is lost. Recovery from £500 +VAT for servers, arrays and NAS after a free 48-hour diagnostic and a written quote.
Send your device in for a free diagnostic and tell us a bit about what happened — an engineer reviews it and confirms your exact quote in writing before any work begins.
Recovering your data starts with getting the device to us. Pack it securely, slip your contact details inside, and send it in — once the free diagnostic is done, we confirm your exact price in writing before any work starts.
Sending it by post? We'd suggest a tracked, insured service. Prefer to drop it in? You're welcome Monday to Friday, 9am to 5:30pm — just pack the device as above first.
After a little more detail first? Complete the form with more about your issue and an engineer will review it and send a custom quote.
We'll reply shortly. Anything urgent, call 01865 593000.
Quick answers to what we're asked most.
Yes. NDAs and data processing agreements are signed as standard, work runs through one named contact, all data stays in the UK, and working copies are securely destroyed after an agreed retention period.
If personal data may have been accessed or lost, UK GDPR requires you to assess and potentially notify within 72 hours. Whether you can answer that depends on artefacts a restore destroys — which is why we image the affected system read-only before anything else.
Yes, and returned in a state the software will open rather than merely extracted. Databases hold internal consistency structures, so a file that is byte-complete can still refuse to attach; those are checked and affected records reported.
Yes. Priority handling moves the job forward and lets us image the systems you need first, so a patient records database can be delivered while the wider array continues imaging behind it.
It is returned on fresh media and our working copies are securely destroyed after an agreed retention period. Nothing is kept beyond that, and the retention period is your decision rather than ours.
From £500 plus VAT for servers, RAID and NAS, and from £300 plus VAT for a single drive. Free 48-hour diagnostic and a fixed written quote before any work, with most jobs handled no fix, no fee.
A free diagnostic and a written quote — kept in-house, GDPR-compliant, and inside Britain.