Little data is as sensitive as your patients’ medical records. If you lose access to those, then you are likely to have to halt your practice entirely. Our healthcare data recovery provides services to clinics, GP surgeries and other care providers across Oxfordshire and the rest of the UK from our base in Oxford, all of which will be carried out in our UK laboratory by our in house team. So, we keep your patients’ information inside the United Kingdom.
Clinical systems, clinical storage and clinical practice servers: we recover them ourselves using our own engineers; we will keep this data completely confidential; we will ensure that this data does not leave the United Kingdom (GDPR compliance).
Under UK GDPR, the obligation to determine if personal data has been affected by an incident and to report such incidents to the Information Commissioner’s Office (ICO) where necessary requires that you take reasonable steps to investigate the nature of the breach and potentially report it to the ICO within 72 hours. In order to establish what occurred in a situation like this, you would need to create an image of the system prior to attempting a restore or rebuild (which destroys the artefacts you need), because creating an image of a system essentially involves creating a snapshot of the state of the system at one point in time.
Image and record (patient) data with regards to practice management and imaging, as well as the storage of image and patient records under both systems.
These terms aren’t optional; we don’t consider them optional either.
NDAs and data processing agreements are always entered into. All work is conducted via one specific individual (our contact), the U.K. is where all of your data resides, and any recovered data is returned to you on brand new media with working copies deleted and irretrievable after an agreed-upon time frame.
If there were a potential breach of personal data, then the “read-only” snapshot of the system that we take at the beginning of our engagement will allow you to make a determination about whether your data was accessed or removed versus making an uninformed assumption based upon a restored version of the system.
Downtime that could have serious patient implications rather than only commercial implications.
Without records, a practice cannot safely treat patients. Priority handling delivers your required images before we image the larger system; a patient record database can be delivered while continuing the wider array’s imaging process.
We will always state when additional speed will not improve the final result. It will take as long as necessary to obtain a donor head-stack; reading faster off a bad disk is how data loss occurs. The cost to recover failed servers, arrays & NAS is from £500 +VAT after a complimentary 48 hour diagnostic and a written price quotation.
We will have an engineer review your device after you send it into our lab for a no-cost evaluation (free diagnostic) with a short note on what happened, and provide you with your exact quote in writing prior to doing any work.
Data recovery begins by sending your drive to us. When you do so, be sure to package it carefully, put a note in there with some information about what occurred (and include your contact info), and then ship it to us. Once we perform the diagnostic at no cost to you, we will confirm your exact price in writing before we start working on your device.
Sending it by post? We recommend sending via a trackable and insured delivery method. If you prefer to hand-deliver it, then you can do this Monday to Friday, from 9am to 5:30pm. No prior appointment is required; simply package the unit as described previously.
Want some additional details first? Please fill out the form on our website with a description of your problem. An engineer will then review your information and provide you with a customised quote based upon that review.
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Some quick answers to questions that are commonly asked of us.
Yes. All our contracts include NDAs (non-disclosure agreements) and data processing agreement(s). Work is always routed through one designated contact person, all data is stored within the United Kingdom and working copies are destroyed in a secure manner at the end of an agreed upon retention period.
The UK GDPR stipulates that if there may have been an access or loss of personal information then you have 72 hours to do an assessment and possibly notify. Whether you can answer this question depends upon what a restore deletes in terms of artefacts; therefore, we image the impacted system read-only prior to doing anything with it.
Yes, they are returned in such a state that the software will load them, rather than simply extracting files from them. Databases maintain internal consistency rules/structures; a file that is complete as bytes can still decline to attach; these are validated and the affected record(s) are documented.
Yes. Handling priority jobs expedites the process and allows us to take images of the systems you want most quickly, therefore allowing patient medical records databases to be delivered at the same time other systems continue to image behind it.
Your copy is sent back to you on new media and once an agreed-upon retention period is reached, our working copies are destroyed in a secure manner. Nothing is kept after that and it’s up to you how long the retention period should be and not something we decide.
For servers, RAID and NAS devices from £500 +VAT, and for a single drive from £300 + VAT. There is a free 48 hour diagnostic which will also include a fixed written quote prior to any work being carried out and in most cases you only pay if we recover your data.
There is no charge for the initial diagnosis, nor is there any charge for the written quote; both are done within the company, are compliant with GDPR regulations and remain in Great Britain.